We used Milestone's services to sell my late mother's house. They were brilliant - always available to field my numerous questions, kept me informed on progress at all times and were generally as...
I bought my first home a decade ago with them, and went back to them this year to sell it. Despite the pandemic and then a massive increase in business post lockdown they Always always are calm,...
Incredible experience buying a house through Milestone Whitton - John and the team are the friendliest and most honest estate agents I’ve ever encountered - any you never hear that! Great...
We bought out flat though Milestone, then chose to sell it a few years later once we outgrew it, again with Milestone. Ian, Nick + John worked very hard to help us sell the flat. They are very...
I highly recommend Milestones at Whitton. The team are committed and professional and go the extra mile to help. In particular John Walton's experience and knowledge was clearly reflected in...
I've recently bought a house through Milestone's and found them very helpful.They were very responsive in any communication and when I needed to the view the property again John was very...
"We believe in complete transparency regarding our fees meaning you don’t have to worry about any hidden extras along the way."
Cost Included in Chosen Service Level
Premium Management 17.5%
(21% including VAT)
Full Management 15%
(18% including VAT)
Rent Management 12%
(14.4% including VAT)
ARLA Qualified Staff
Client Money Protection
Market Appraisal & Advice
Buy To Let Advice
Demand, Receive & Dispatch Rent
Organise & Oversee Day-to-Day Repairs
Quotes for Improvement Works
Instruct Vetted & Insured Contractors
Property Management Visits
Negotiate Deposit Return
End of Tenancy Management
Serving of Notice
Energy Performance Certificate (EPC)
Annual Gas Safety Certificate
Portable Appliance Test
Attended Check-In and Check-Out
Legionella Risk Assessment
Tenancy Set Up Admin
Tenancy Renewal Admin
NRL Tax Statements to HMRC
Organise Refurbishment Work
12% of net cost
6 months' Rent Recovery & Protection
£149 per 6 months
£195 per 6 months
12 months' Rent Recovery & Protection
£249 per 12 months
£295 per 12 months
There are several costs that may be applicable; either at the start of your first Tenancy, or periodically throughout the time your property is being Let.
We can arrange these on your behalf, at the prices listed below (inclusive of VAT where applicable).
Our administration fee for Tenancy Set-Up covers all tenant referencing, legal agreements and organising of any pre-tenancy works.
Tenancy Set-Up Admin = £420
Annual Statement of Account = £30
Tenancy Renewal Admin = £240
Serving of Notice = £72
Energy Perfomance Certificate = £120
Professional Cleaning = from £185
Gas Safety Certificate = £90
Inventory Make = £155 to £255
Deposit Registration = £60
Attended Check-In = £145 to £230
Legionella Risk Assessment = £132
Attended Check-Out = £145 to £230
Electrical Installation Condition Report = from £216
NRL Tax Statements to HMRC = £180 per quarter
Portable Appliance Test = from £72
Property Attendance = £72 for 1 hour & £36 per hour thereafter
We may charge a tenant any or all of the following when required:
- the rent;
- a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over
£50,000 per year;
- a holding deposit of no more than one weeks’ rent;
- default fee for late payment of rent (after 14 days);
- reasonable charges for lost keys or security fobs;
- payments associated with contract variation, at £50 or reasonable costs incurred if higher,
when requested by the tenant;
- payments associated with early termination of the tenancy, when requested by the tenant; and
- payments in respect of bills - utilities, communication services, TV licence, council tax
and green deal or other energy efficiency charges.
The National Association of Estate Agents (NAEA) is the largest estate agency organisation in the UK, representing nearly 10,000 members. It is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public. As Members of the NAEA we follow a strict code of conduct and maintain the highest standards of professionalism, ensuring you receive the best service available.
We have Client Money Protection (CMP) insurance through our Propertymark Membership.
The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.
We are members of a Client Money Protection Scheme through ARLA Propertymark, which protects our clients’ money from fraud and theft. To view our CMP certificate, please click here.
The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales, which has been approved by the OFT under the Consumer Codes Approval Scheme.
The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman Association and follows the standards and rules of the association. The Ombudsman is totally independent of the TPO Scheme member agents and reports directly to the TPO Council, which has a majority of non-industry members.
Tenants in the private sector give their landlords a deposit against possible dilapidations or damage to the property. The Tenancy Deposit Scheme (TDS) has been developed to ensure that the deposits they hold are protected and that disputes about their return are resolved swiftly, inexpensively and impartially.