The Twickenham Branch of Milestone Residential occupies a bold corner position with the largest window display in the town enabling us to promote an extensive range of properties with internal photographs to a high volume of foot traffic passing our office each day. Proudly independent and recognised as one of "The Premier" estate agents in The Borough, our name has helped generations of families move home in this area for over 100 years.
Our experienced sales team, led by a partner with over 44 years residential experience ensures Milestone Residential provides a comprehensive and knowledgeable marketing campaign on behalf of the homeowner.
With three local branches in Twickenham, Teddington and Whitton covering the Richmond Borough we have an extensive database of both potential buyers and properties for sale.
We are also members of the Association of Richmond Independent Estate Agents and The Ombudsman Scheme to reassure the public our business is carried out in a correct and proper manner as you would expect from a long established and respected estate agent.
86 Heath Road, Twickenham
Middlesex, TW1 4BW
T: 020 8892 1313
E: Sales@milestone-collis.com
Sales: 020 8892 1313
E: Sales@milestone-collis.com
Lettings: 0208 744 9383
E: Lettings@milestone-collis.com
Professional Services: 0208 891 4932
E: Karen@milestone-collis.com
If you want professionalism then John Walton at Milestones Ashford is your man.
He sold my property in just under two weeks of it going on the market...superb service from an Estate Agent who knows his stuff...would not hesitate in recommending him for buying and selling.
Thank you John and Team.
We used Milestone's services to sell my late mother's house. They were brilliant - always available to field my numerous questions, kept me informed on progress at all times and were generally as friendly and helpful as you could possibly wish. They also recommended a (equally helpful) solicitor when I had problems with my original one. Fantastic service and I would thoroughly recommend using them.
I bought my first home a decade ago with them, and went back to them this year to sell it. Despite the pandemic and then a massive increase in business post lockdown they Always always are calm, friendly, knowledgeable and patient . In this day and age it is remarkable to work with so caring and helpful a team. I would recommend this team to anyone wanting an estate agent. Not all agencies are the same, and it makes such a difference to have their help and support.
Incredible experience buying a house through Milestone Whitton - John and the team are the friendliest and most honest estate agents I’ve ever encountered - any you never hear that! Great service, instant responses to everything we needed and a kind and human team to boot. We’ll most certainly be using Milestone in future, no question. They made buying a house so much less stressful!
We bought out flat though Milestone, then chose to sell it a few years later once we outgrew it, again with Milestone. Ian, Nick + John worked very hard to help us sell the flat. They are very friendly, professional, responsive and don't sell you a dream unlike other estate agents. Their fees are fair also. I would highly recommend these guys, if you're purchasing or selling! Thank you :)
I highly recommend Milestones at Whitton. The team are committed and professional and go the extra mile to help. In particular John Walton's experience and knowledge was clearly reflected in understanding my search criteria and guiding me to the right property.
"We believe in complete transparency regarding our fees meaning you don’t have to worry about any hidden extras along the way."
Cost Included in Chosen Service Level | Premium Management 17.5%
(21% including VAT) |
Full Management 15%
(18% including VAT) |
Rent Management 12%
(14.4% including VAT) |
---|---|---|---|
ARLA Qualified Staff | |||
Client Money Protection | |||
Market Appraisal & Advice | |||
Buy To Let Advice | |||
Full Marketing | |||
Professional Floorplan | |||
Accompanied Viewings | |||
Demand, Receive & Dispatch Rent | |||
Organise & Oversee Day-to-Day Repairs | |||
Quotes for Improvement Works | |||
Instruct Vetted & Insured Contractors | |||
Property Management Visits | |||
Court Attendance | |||
Negotiate Deposit Return | |||
Insurance Claim | |||
End of Tenancy Management | |||
Serving of Notice | |||
Energy Performance Certificate (EPC) | |||
Annual Gas Safety Certificate | |||
Deposit Registration | |||
Portable Appliance Test | |||
Inventory Make | |||
Attended Check-In and Check-Out | |||
Legionella Risk Assessment | |||
Tenancy Set Up Admin | |||
Tenancy Renewal Admin | |||
NRL Tax Statements to HMRC | |||
Organise Refurbishment Work | 12% of net cost | ||
6 months' Rent Recovery & Protection | £149 per 6 months | £195 per 6 months | |
12 months' Rent Recovery & Protection | £249 per 12 months | £295 per 12 months |
There are several costs that may be applicable; either at the start of your first Tenancy, or periodically throughout the time your property is being Let.
We can arrange these on your behalf, at the prices listed below (inclusive of VAT where applicable). Our administration fee for Tenancy Set-Up covers all tenant referencing, legal agreements and organising of any pre-tenancy works.
Tenancy Set-Up Admin = £420 | Annual Statement of Account = £30 |
Tenancy Renewal Admin = £240 | Serving of Notice = £72 |
Energy Perfomance Certificate = £120 | Professional Cleaning = from £185 |
Gas Safety Certificate = £90 | Inventory Make = £155 to £255 |
Deposit Registration = £60 | Attended Check-In = £145 to £230 |
Legionella Risk Assessment = £132 | Attended Check-Out = £145 to £230 |
Electrical Installation Condition Report = from £216 | NRL Tax Statements to HMRC = £180 per quarter |
Portable Appliance Test = from £72 | Property Attendance = £72 for 1 hour & £36 per hour thereafter |
We may charge a tenant any or all of the following when required:
- the rent;
- a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over £50,000 per year;
- a holding deposit of no more than one weeks’ rent;
- default fee for late payment of rent (after 14 days);
- reasonable charges for lost keys or security fobs;
- payments associated with contract variation, at £50 or reasonable costs incurred if higher, when requested by the tenant;
- payments associated with early termination of the tenancy, when requested by the tenant; and
- payments in respect of bills - utilities, communication services, TV licence, council tax and green deal or other energy efficiency charges.
Visit National Association of Estate Agents (NAEA)
The National Association of Estate Agents (NAEA) is the largest estate agency organisation in the UK, representing nearly 10,000 members. It is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public. As Members of the NAEA we follow a strict code of conduct and maintain the highest standards of professionalism, ensuring you receive the best service available.
We have Client Money Protection (CMP) insurance through our Propertymark Membership.
Visit Association of Residential Letting Agents (ARLA)
The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.
We are members of a Client Money Protection Scheme through ARLA Propertymark, which protects our clients’ money from fraud and theft. To view our CMP certificate, please click here.
To view our conduct and membership rules, please click here.
Visit The Property Ombudsman (TPO)
The Property Ombudsman (TPO) provides fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales, which has been approved by the OFT under the Consumer Codes Approval Scheme.
Visit The Property Ombudsman Lettings (TPO)
The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman Association and follows the standards and rules of the association. The Ombudsman is totally independent of the TPO Scheme member agents and reports directly to the TPO Council, which has a majority of non-industry members.
Visit Tenant Deposit Scheme for Regulated Agents (TDS)
Tenants in the private sector give their landlords a deposit against possible dilapidations or damage to the property. The Tenancy Deposit Scheme (TDS) has been developed to ensure that the deposits they hold are protected and that disputes about their return are resolved swiftly, inexpensively and impartially.